Mobile workforce?

8th December 2011

Improve customer service and business performance, reduce costs

Since MoCo introduced Mobilize – the smart way of replacing paper-based reporting for mobile workers – a number of our customers have gained measurable benefits in resource efficiency and economy as a result of adopting it. So now, we’re offering you the chance to try Mobilize for yourself, with a month’s free, no obligation trial.

Mobilize’s comprehensive solution covers both head office functions – such as continuous control of job scheduling and management reporting – and mobile worker functions including asset identification, the provision of appropriate forms, data validation and the removal of the need to re-key data.

Mobilize neatly replaces field paper-based systems with a mobile solution which dramatically improves resource efficiency, quality and customer service. Users range from service engineers to waste management companies, who have typically improved resource efficiency by more than 20% and seen cost savings of hundreds of thousands of pounds a year.

Our Systems Architect Richard Pilton told Communicate: “Mobilize is a seriously capable system for workers on the move and their managers back at base. It also works across a wide range of scenarios; everything from a highly mobile sales force to a fast-fix engineering team who can deploy to hot spots and breakdowns, quickly report back to base and, conversely draw on information, data and history logged at HQ. He adds “Integration with a customer’s existing head office hardware and software shouldn’t be beyond the in-house IT team or manager either, though our technicians can also set it up quickly if required.”

Mobilize: Key Features

For head offices:
• Job scheduling
• Real time reporting of job progress and completion
• Time and attendance reporting
• Workforce efficiency management
• Full management reporting

For mobile workers:
• Advance loading of daily jobs
• Automatic asset identification; barcodes, RFIDs, locations, etc.
• Appropriate form selection with pre-population of data
• No/poor signal management
• Signature capture

Technical
• Integration with existing back office systems with full API
• Cloud technology
• GPS location tracking
• 24x 7 system monitoring
• Full helpdesk support

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