MoCo’s Business Helpdesk, available Monday to Friday 8.30am to 5.30pm on 0800 621 111, is dedicated to answering any questions you may have about the products or services you have purchased.
However our Trouble Shooting guide may hold the answer
What if my customer wants activate or de-activate
International Roaming on my account?
You can either ring MoCo or call your network
directly. You need to do this before you go abroad as the service
needs to be activated on the UK network first.
My new handset has a different menu to my old one -
where can I find out more about what it can do?
We suggest to all our customers that they keep a copy of
their handset guide and the network guide that they receive
with their phones and sim card for future reference. The
functionality of handsets is advancing all the time, so
they are very useful for understanding certain features.
However, if you don't know how to access certain features
on your phone,visit the manufacturers website.
www.nokia.co.uk
www.sonyericsson.com
www.motorola.co.uk
www.my-siemens.com
www.samsungmobile.com
For all other makes please contact the helpdesk for the
latest information.
What happens if I need to get a PUK code for my
phone?
Contact MoCo who will obtain the PUK code for you, we will need
the full name, address and mobile number of the customer.
How do I set up voicemail on my mobile number?
Each network has a different system so we suggest you dial your
network customer services from your handset and get them to talk
you through the process.
Calling network customer services from your handset:
O2 - 100
Vodafone - 191
Orange - 150 or 345 (businesses)
T-Mobile - 150
3 - 333
What happens when I want to upgrade my phone?
Email or Fax over customer details to 01634 227717 with the network
thet are connected to and we will call/fax/email a reply back.
There is also lots of information available on the
manufacturers websites, and if you see a phone that you like
and it is not available on our website, we can probably order
it in for you. Call MoCo for more information
www.nokia.co.uk
www.sonyericsson.com
www.motorola.co.uk
www.my-siemens.com
www.gsmarena.com
Additional Useful Web Addresses
www.orange.co.uk
www.O2.co.uk
www.vodafone.co.uk
www.T-mobile.co.uk
www.three.co.uk
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